Are any items non-returnable?

Our return policy explains the types of products and scenarios where we won’t accept returns, for example:

• products returned without their accessories
• damaged products (apart from damage in transit)
• products not in their original packaging
• electronic software licences (ESD) or food
• cars, electric cars or hybrid cars that have been bought or rented.

The following products can only be returned if you haven’t opened the packaging:

• safety products, such as child seats or climbing rope
• consumables (toner, filters, ink cartridges, etc.)
• health and hygiene products (razors, toothbrushes, etc.)
• books, DVDs and software with a broken seal
• products used for preparing or storing food (blenders, pans, Tupperware, etc.​)